Authorizing the selected devices failed

I’m getting the following error when I’m trying to authorize device for sharptools, has anyone seen this before?

Authorizing the selected devices failed; please try again later or contact

I’ve submitted a ticket to and they told me that I should come here!!!

Same here!

I got it in actiontiles last night as well.

I’m recently getting this as well with action tiles, even paid for a license cause I thought it was my trial that ended. But looks to be smart things issues

tagging @joshua_lyon @625alex

1 Like

There seems to be a global SmartThings issue that is impacting some accounts. (It’s affecting other integrations like IFTTT too)

I’m not able to reproduce it on my personal account, but my colleague @jamesguitar3 can reproduce it on his account. We reported it to the SmartThings team and they were working to track it down.

I would still recommend reporting it to SmartThings support as the more people that report something, the more likely it is to get attention.


@joshua_lyon, did you see the OP?

The whole community forum is full of complaints recently that things are not working as they used to be. And to be honest support is worse than ever. Automations failing, device UX not displaying, slow app load and inconsistencies, C2C integrations not updating etc., the newly released features are half backed, and now this as well. Uncountable outages with the message “Something is not quite right.”

And this is only the all new super-duper platform, because the legacy was using too much resources.

Where is the logic in this?

Yes. I meant the other people who had replied in this thread or anyone else who is reading and has the issue but has not yet reported it. :grinning:


Hi Joshua, the first thing that I did I was submit a ticket to]

Here is what they said:


Apr 1, 2021, 10:33 PM MST

Hi there,

Thanks for contacting Samsung SmartThings Support.

We have reviewed your email and we regret to inform you that we are unable to offer support for device and automation integrations found on the community.

We request you to contact our community support team It is a rich resource for innovation and unique integrations. Your best bet is to reach out to the developer who created the integration and ask him or her for support.

Please let us know if there’s anything else that we can help you with!

P*** K***
Samsung SmartThings Support

Sorry, I meant, what is the point if support is forwarding people to the community forum, when the issue is relying on their side. It is like pissing in(to) the wild.

1 Like

Just got the update from @Brad_ST that this issue is now resolved, and I am able to auth my devices in IFTTT and again.


Mine seems to be resolved. Thank you, everyone

I confirm that the issues on my side also seem to be resolved.