Hi, everyone! I’m new to the community, and looking forward to building a smart home with SmartThings as one of the core components. It looks like there’s an excellent community of users here, so this should be a lot of fun to work with once I’m able to get started.
I bought a used hub (and a variety of sensors/switches) off of eBay. Unfortunately, this means that the hub activation code was already used. I sent an e-mail to email@example.com about it, and they promptly replied asking for the serial number, activation code, and a photo of the bottom of the unit, which I provided. The support rep couldn’t get it to reactivate, though, and said he’d talk to a supervisor the following morning. That was over two days ago, and I’ve received no further replies to my support case since then. (Support request #103741)
Anyone have any ideas what I can do to move this along? I’m anxious to begin using SmartThings, but I can’t get very far with a hub that won’t activate. I’d really like to be able to start setting things up this weekend. The auction mentioned that it was one of the original Kickstarter edition models; I’m not sure if that’s contributing to the issue or not. I have the original box with the activation card, etc.