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General Discussion
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There were plenty of problems before then, actually, but this is a great case study of how a sincere attempt to make things better (with hundreds or even thousands of pent-up Customer demands…), unfortunately made the situation much worse. Execution flaw, or was it a hopeless situation to be begin with?

This theory is bouncing around. I’m beginning to think it has validity. If true, then it’s a really poor joke on the hardworking folks at SmartThings.

I’m not holding my breath … but I don’t hesitate to direct folks to contribute to the Topic that I opened a while back on this. The lack of negative press for SmartThings is either easy to explain or inexplicable, depending on your view of the state of gadget journalism, I guess…

I really encourage folks to try to keep the following Topic alive:

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