SmartThings support is terrible (April 2019)

Called Samsung today for some Smarthings support on adding some Ring devices and questions about the SmartThings functionality and their support was horrific. The woman I spoke to barely knew there were two apps for SmartThings let alone the differences between them.

If I knew Samsung was going to destroy SmartThings customer service I would have ditched this platform entirely ages ago.

There are 2 support numbers, one is for anything Samsung and the other is SmartThings specific. You will most likely have better luck with the second one:

1-800-726-7864 is Samsung’s main support number in the US.
1-855-238-7339 is a number specific to SmartThings and ADT.


Thanks. The 885 number had much better results.

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