Customer support phone number

[bravenel (Bruce)]

@kurtsanders

SmartThings AVOIDS their customers with emails that goes into the bit bucket. If you haven’t tested that in the last year, just send an email to support@smartthings.com and place “Urgent: Hub Not Responding” in the Subject Tag line and see what that gets you. In my last 4 attempts, I have YET TO RECEIVE ANY HUMAN RESPONSE.

See this post from @Tyler

Bug in schedule() which causes schedules to never fire again

I understand you’re less than pleased with the timeliness of our support team, but this is absolutely false. Every email sent to us is triaged against known issues, and if something hasn’t been reported yet our Support team members can create a development ticket directly from their Support portal. The best place for all bug reports is support@smartthings.com. Source: I worked on our Support team for two years and designed a lot of the processes we’re using internally to track customer facing issues.