CT100 Thermostat - No Mate Button

[RBoy (www.rboyapps.com - Making SmartThings Easy!)]

Some of these models have a simple mode. I believe that option disappears when you set the thermostat to advanced mode. Try switching it back to simple mode from the Menu settings on the thermostat. The reset button doesn’t do a hard reset on the thermostat, only a soft reset.

To do a factory reset try these steps:

@RBoy

How to soft reset CT-xxx thermostats (i.e. reconnect with the controller)

Open the thermostat top cover and there is a reset button. Press it for 1 seconds. Now open the ST app and click on the refresh tile to resync all the settings.

How to factory reset CT-xxx Thermostat & Z-Wave module

1. Switch the thermostat to Off Mode
2. Press and hold the lower left corner of touch screen for 5 seconds. The thermostat then resets itself, displays its current firmware version, and restarts in Off Mode.

How to factory reset CT-xxx Z-Wave module

1. From the Menu screen, touch Mate icon. The Radio screen appears.
2. Touch & hold Mate icon 10 seconds until you hear a beep. The thermostat will restore the Z-Wave module to the factory default settings.