Connecting Samsung washer via Eero

Purchased new Samsung Washer and Dryer. Connecting via eero guest network via 2.4GHz. No matter how I try to connect it gets a network error. I have noticed that network created by pushing the AP is always [washer] Samsung. When the app tries to connect normally that network doesnt show up, in some cases it does. I the one time it showed up the app connected and it got to the registration section and failed again after a few minutes. Support was no help and kept having me do the same steps

Try using WPA2 only on the 2.4 GHz network.

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