New here and need a bit of help/advice. I have an older Samsung Washer and Dryer setup with the LCD screen (WF457argsgr/aa - washer) and (DV457evgsgr/aa - dryer) and I’m trying to connect them to the SmartThings app. They are connected to my wireless network and connect just fine to the old Samsung Smart Washer App and I was also able to successfully connect them to the “now retired” Samsung Home App, but it tells me everytime that the app is no-longer supported and to use SmartThings. Now, I cannot get the SmartThings app to connect to either the washer or the dryer as it says they are offline even though they are connected to the same WIFI AP and the Smart Control option is selected on the Washer and Dryer LCD. When I remove them from the Smart Home app I cannot add them using just Smart Things as it won’t find them, but when I add them using Smart Home they pop up in my list for Smart Things, but just won’t connect. Any help or advise here is greatly appreciated as I’d rather use the Smart Things app and dump the old Smart Washer App?
I have a washer/dryer as well on the ST app, but I can’t recall the models offhand right now. Samsung’s documentation wasn’t the greatest in helping debug this either.
What I did was make sure to reset everything wifi/connectivity related on the appliances. Powered down and back up again afterwards. Then when going through the connection process again, I literally placed my phone on the washer to make sure the phone-to-washer connection was stable. It took a while for all that to take place if I recall. I also made sure NOT to use my 5G wifi SSID for the appliances. I also made sure my phone wasn’t using my 5G SSID either.
It was not fun connecting them, but I got there eventually. They’ve been stable ever since.
Thank you and I’ve tried everything I can think of but it just won’t connect to the ST App. Only way to connect them is thru the SH app, but it won’t let me do anything as when I click on the devices it just says the SH app is no longer supported and to use the ST app? Samsung integration is so frustrating!!!
I have some issues recently with my washer as well. It shows up in SmartThings and sends me notification when the program is over, or the drum has to be cleaned. It even shows on the tile the remaining time, but when I select the device I cannot control it.
It was a pain when I had to connect to the new ST app. Had to reset it , and go along the painful pairing process. 5GHz wifi network off, and being next to the machine with the phone. You should select in the app, add device, Samsung as brand and washer. It will tell you how to pair. It takes multiple tries…
New here , I have a problem with SmartThings and my washing machine (Model:WW80M642OBW/ET) ON MY iPhone Xs Max, I use to get notification when it is ready but not eny more as the settings is all ok ! can some one help please ?
@smartthings_partner, any chance that someone could look at this? I have recently issue with the washer integration, what used to be working without any major issue. And this integration is entirely Samsung owned, so noone else to contact.
The washer is connected to the cloud and sends updates. On the dashboard tile it is visible how long is the actual program running, etc, but once the details view opened the washer is disconnected or powered off, no features are visible and cannot be controlled.
I cannot even get the energy usage of the washer as nothing updates there.
I have the same LCD washer and dryer. I managed to get mine to connect to SmartThings by disabling the 5ghz band and using the 2.4ghz. I made sure both my iPhone 12 and washer/dryer were on the same network. I also put my phone in airplane mode. Like many others said, it took a while to get them connected but in the end I was able to. I can’t control the devices in SmartThings at all, it only tells me when the cycles are completed.
Sorry for the extremely late reply as I decided to start tinkering with this again and just got the wireless fixed on my dryer. I guess I missed your reply as the notifications here are not that great. I still cannot get it to see the Dryer or Washer in the Samsung SmartThings app. I’ve created a separate SSID on my wireless and connected my phone and the washer and dryer to this SSID. I’ve disabled 5GHZ and tried airplane mode with just wireless enabled and the App still cannot see them when I do the “Easy Connection” to create an AP on the washer and dryer. Any other tips as I’d really like to get them connected as what’s the purpose of wireless if not? Any help is greatly appreciated!!!
Just spoke to Samsung support (waste of time) and they said these models are not supported in Smart Things. I’m wondering why they have SmartHome connectivity listed and available in the SmartThings app? As you can see above Frocha0815 was able to connect them to SmartThings, but I cannot get them to talk. If anyone else has any advise, it would be greatly appreciated?
