G’day all,
I just purchased new, a Samsung washer and dryer combo (45R6300AV/US and 45R6300V/AV)
I can’t for the life of me find clear instructions on how to connect them to my WiFi and then to my Smartthings account. I have Googled and tried different things for two days now.
The instructions in the novel that came with the units tells me to download the Samsung Smart Home app and follow the prompts. I did this but get a popup stating “Your device is made for the new Smartthings App, not Smart Home. Please try again from the new Smartthings App”…which I did. Then I get a popup stating “Couldn’t sign in to Samsung Account”.
I have a Smartthings account (and have had for years now). I also have a Samsung account. I don’t get it.
I called Samsung help but they just refered me to the Smartthings help line. I am yet to call them.
If anyone has any ideas, please let me know and I will be eternally grateful
I also tried to register the MAC address on the samsungsmartappliance.com website, but all I get is a spinning wheel for 5 minutes and then a failure notice.
Thanks for getting back to me. No I do not have the connect stick. I didn’t know that I had to have one. It’s not mentioned in the booklet that came with the washer or dryer.
One way to find out, on the top front of each of your appliances, there is a a small slot where the USB dongle is installed. It’s a panel that pops up from the top.
Another thing, are you using the Classic version of the SmartThings app? You should try using the non-classic version if so. There is a a wizard for adding your washer/dryer that prompts you to connect to the machines wifi directly, then set them up on your home network. After that, they should appear in the app.
Thanks Jodi,
I can not find a USB slot on my devices. I do have a “Smart Control” button how ever.
I have tried using the new ST app but like I said in my original post, it tells me that it can not connect to the Samsung Account"
Thanks JKP,
So what would you suggest? I do have both apps (classic and new).
My entire house runs on the Classic app at the moment. If I can not get the appliances to connect to classic app, then I am not interested in hooking them up. It is not worth the effort to functionality ratio.
Well, @jody.albritton is a ST staff member so hopefully he can refer you to the appropriate resource.
My suggestion would be to contact ST support and ask if there might be a way to migrate your ST account over to a Samsung account. Even though I am not sure there is a process to do that.
You are the second person in the past couple of days mentioning they were still on a SmartThings account. Not sure when they will finish migrating everyone over.
Thanks Jodi,
I have a Samsung account but I can’t find good instructions on how to connect the appliances to my WiFi.
I have call ST support and need to wait until Monday as they are not open on the weekends.
if you open the new app and add a device, in the list you will see a washing machine. Just follow the instructions from there. It will give you the directions for connecting the washer AP and configuring your own wireless network password.
