why is it, that im having to come back here time and time again, to make a complaint about how the uodate broke sonething or made my smart home stupid? why is it now, that i had a smart device failure, that it is not possible to edit the routine of a devixe that is offline ???
in the past, when i had a failure and an offline device, i could go into that device and simply and quickly edit the routines of the offline device and swap in the new replacement device and go about my business. now… i have to 1 by 1 recreate all the routines for the devixe… what an absolutely tedious task…
In addition to posting here… there are two places to make complaints; either through the App Store where you would get more views by ST staff or through their official Support.
was going to come back here with an addendum to this issue, to show that offline devices caused Automatic Routines to be greyed out in the past… which would allow me to quckly tap on the Automatic Routine and make the necessary changes… but then i noticed that not until i had manually removed the device did the failed device show up as removed… however upon this realization did i see that i could edit the Automatic Routine for the removed device and swap in the new device in its place… this is not a solution but it is a way to quickly edit routines… fyi.
You really might want to reconsider also posting in the App Store!
Marketing Types are more likely to read stuff there, as it is more public-facing and could be embarrassing (read: “a threat” to selling more stuff)–and that’s what drives Marketing Types…
well, to be fair, my intent is not to kill sales… or scare newbies away… i want the enginerds involved in developing these updates, that piss off long time users to see how pushing an update that fixes a problem that wasnt broke to see what they did.
I doubt the average user looks at the app review when purchasing the hub… IMO they are more likely to review the hub reviews on Amazon or wherever they purchase it.
Agreed. But the software engineers you refer to as enginerds don’t (usually) have the authority to select what they work on–that’s done by product managers driven by marketing requirements.
i totally get that… but as a technician myself, if engineering gives me a new part to install, and during my installation i notice that it doesnt quite fit, or it doesnt work as per the spec, it is my responsibility to inform my manager and any tech support personnel that it doesnt work as intended… it seems… actually, its quite obvious that this type of in house feedback is not happening at smart things.
they are more likely to review the hub reviews on Amazon or wherever they purchase it.