I have, why do you think I am here (BIG SMILE). Yes I TOTALLY agree with you that SmartThings Support really rocks. Frankly if companies would just realize that support is in fact the biggest customer facing part of their business… We would all be happier people… Well except for Comcast… Nothing you can do to help them…(SMILE)
I ordered smartthings not knowing it was cloud only. When I found out, I proceeded to contact support to verify, and cancel my order. My experience with them over several exchanges was so exemplary, I figured why not give it a try.
My experience with support over the last several months has not deviated from that initial impression.
While there have been a few bumps along the road with insufficient documentation and some stability issues, the quality of communication I have had with every representative of this company has been among the best I have ever experienced.
Yes, I agree with you. I was concerned when I realized that no commands were handled locally. I hate relying on someone else infrastructure and of course there were security issues at play here as well. But. like you I had great response from support and that made me re-think my initial assessment. Other than the few hiccups (schedules not firing etc.) I find that I am really enjoying the experience and just being able to write your own apps or use others who are kind enough to share with the community, makes this system worth every penny
@Tyler I know this is an old thread BUT I’ve got a bunch of these Centralight modules. They’re all working great and reporting properly but only one seems to have updated to the proper “ember FW” as it’s the only one reporting power consumption properly. Can you help me update the others manually? Thanks!