I can’t seem to view any devices on the SmartThings app?
Smart Things classic won’t open as it’s migrated. On the new app, I can’t open any of my devices. They all show up, but when I click on them, I get a pop up that says: “We need to download an add-on to help you get the most from your [device name].” I click Download, and then a little popup says: “We’re having trouble connecting. Check your network connection and try again” And this is the situation for all devices on the new app. Mixture of devices mainly from Samsung and Fibaro but they all say this message, and it’s same for my tablet and my phone.
When I go to to Devices, and click on an item, I get a different message: “A new version of the device controller is available. Update it to continue.” I click update, and then under the device I just clicked on, it flashes up “Downloading” for a moment. When I click on it again I get the same message.
The Hub is set to Do Not Allow firmware updates, I changed this to Allow, and then retried all of the above, but nothing different happened. Incidentally, my hub (v3) is on firmware 000.030.00005 which I believe is the latest version.
Can anyone help? Can I manually download what it needs? Is it a permissions issue? I do use a blacklisting package on my network, is there anything I have to whitelist? I have wifi and 4G, and browser and other apps working fine.