Hello,
I am trying to add a device that requires a DTH and SmartApp. I understand that this requires access to my IDE but somehow it’s not working for me.
I am not sure what to say. I can login and see everything. Possible the shard (server) you are accessing is having issues. Perhaps try a little later to see if things are there. If not, contact ST support
Are you logging in with a Samsung account or a Smartthings account? Presuming that you have been migrated, you should be logging in to your Samsung account.
I’m not sure whether my account is a Samsung or a Smartthings account. I just followed the instructions when I initially set up my ST hub a few years ago and never made any account changes that I’m aware of.
Is there a way to find out what type of account it is? Which one should it be? What can I do if I’m using the wrong account?