I’ve just bought. Couple of new smart tag 2’s, and added them to my home - all fine.
I’ve then added a new user to the home using the qr code - user added fine.
When the user tries to select the smart tags it says I must first share them in smart things find.
I’ve checked the user’s permissions and if I give them full access they can see the tags, but get the error above. If I give them specific access to only one tag, the other tags disappear completely, but the remaining tag still gives the error.
If you go to the details page of a tag in your SmartThings app and follow the ‘View map’ link you should get taken into the Find app with that particular tag selected.
I suspect when you do so you will find the app is very keen for you to share your tag’s location, but if not you can click on the ‘More’ icon and that will bring up a page of settings with a ‘Share your location’ option. You need to enable that in order for your tag’s location details to be available to other Location members.
You can also go direct to the Find app via the Life tab of your app.
This should make things come alive on the new user’s app and they’ll probably also be asked to enable something at their end.
Apologies if I sound a little vague but I haven’t installed a tag for a while.
Thank you soooo much, that worked for me, been trying to find the solution for hours Often people travel as a couple or family so you would think that if I invited a member that it would default that setting to “share your location”, made the setup extremely frustrating. Thanks again, all sorted !
I just stumbled across this problem. I have to agree with Philip_v that this is a poor design. Whatever engineer thought this was the way to run things was not using their brain. Why would I want to create a location, populate it with devices, then share it with a family member … only to have the family member not be able to do anything about those devices? It is ridiculous that we have to go into each device and share it manually just so those we’ve already given access to the location can find the tag. I also find it interesting that the main statement when enabling this is that location sharing will occur "when the Tag device connects to your mobile device.’ Huh? I guess that means they will see where my phone is at that time, but there is no mention that enabling this will allow shared members to see the location of this tag (whether or not it is connected to my phone at the time), which is the primary reason for making it shared. Again, someone was not using their brain.
Often people travel as a couple or family so you would think that if I invited a member that it would default that setting to “share your location”, made the setup extremely frustrating. Thanks again, all sorted !