I’m not sure what’s happened here but I think it’s since the last platform update. When I view alerts in SHM now (current or past) my video clips can’t be played.
They basically just have the little play icon greyed out and always say 0.0. Rather then the length that they used to say. It is like they just never load to play. Tried clicking everywhere and resetting the cache! These are non-custom security SHM alerts triggered by motion using Samsung SmartCams for the recordings.
@Aaron have you seen this reported by anyone else? I am on Android and in the UK.
I can open with Support if needed although when it’s an issue with SHM I always have to go through the steps of reset cache, reinstall security, then finally delete SHM and redo. Those steps never fix the issue but platform updates randomly do! For example I could not delete videos until the last update.