Camera failed to record clip

Devices & Integrations
#1

Hi;

For the past few days I have been getting camera failed to record clip message in SHM when there is an alert that I click to view. My camera is operating properly (and is viewable from the D-link app as per usual).

Please help!

Thanks

#2

You’ld probably want to contact support. Support@smartthings.com

#3

Yeah, I started a case this evening. On Sunday, I had an intrusion alert (false alarm, thankfully - I believe it to be the birds coming after my winter grass seed) and I only got a 10 second clip instead of the 2 minutes it should have been.