Cant find aeotec multipurpose sensor in my new s24 ultra

Devices & Integrations
1

Bought a new phone and when I trie to connect the aeotec multipurpose sensors to the smartthings app they wont show .
Tried resetting the sensors .
Turned the hub off .
Nothing worked.

2

Which hub do you have? What model is the aeotec multi sensor… the z-wave or zigbee version?

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3

Smartthings hub and zigbee.
IM6001-MPP

4

Hi @Corsamannen

Could you provide support access to your account, please?

  1. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM.
  2. Enable support access to your account:
  1. Go to the SmartThings Web (my.smartthings.com)
  2. Log in to your Samsung Account
  3. Select Menu (â‹®) and choose Settings
  4. Toggle on Account Data Access
  5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.

After replicating, please share the hub logs as well.

Provide the Hub logs through the my.smartthings.com:

  1. In the my.smartthings, enter “your hubs”
  2. Enter the corresponding Hub
  3. Click on “Dump Hub Logs”
  4. Change the reason for requesting hub logs if needed
  5. Click on “Dump Hub Logs”
  6. Confirm that the request is submitted
    Note: If you have more than one Hub, the name of the one involved in the issue.

Thanks!

1 Like