Aeotec Multisensor 6 won't stay connected

[Chris_Ice_H00die (H00die)]

I’ve got three Aeotec Multisensor 6’s (fw1.10) - and until recently, all have been working fine. I have one sensor that won’t stay connected to the hub. I can add it, configure it, but as soon as it detects motion, it drops from the hub and/or appears to reboot/reset.

I’m stuck between Samsung and Aeotec in terms of troubleshooting this. Wondering where to start?

Per IDE, this is what I see:

Any ideas how how to attack this?

Thx!

[Ryan780]

Have you done an exclusion and then reset the device?

This info might help you.

Re-adding after forced deletion of z-wave device

If you force delete, you have to perform a general exclusion on the device to clear the old information from it, and then you should be able to re-add it, but it will re-add with a different network ID so you will have to redo any smartapp or core piston or routine that used it. The alternative is to use the Z wave replace utility, which will reassign the same network ID when you add the device back in, so that way you don’t have to change any of your smart apps. Here’s how to do the general exclusion: And here’s how to do the replace. ( note that the replace only works with Z wave devices, not zigbee). But you can only do the replace if you haven’t deleted the device yet. Once you’ve deleted it, your only option is to do the general exclude and then add it as a new device

[Chris_Ice_H00die (H00die)]

@Ryan780

Have you done an exclusion and then reset the device?

I had not, no - but I followed those steps and still no joy. I can add the device, but the hub removes it silently a few minutes later. You can see a video of that here:

- YouTube

Also attaching the IDE log after running the device exclusion to show that it successfully excluded it, and re-added it, and then mysteriously removes it again less than a minute later.

[Ryan780]

We need the livelog not for the hub events but for the device events. This is just telling us that it was removed. Did you also factory reset your sensor?

[Chris_Ice_H00die (H00die)]

@Ryan780

We need the livelog not for the hub events but for the device events. This is just telling us that it was removed. Did you also factory reset your sensor?

The ruling from Aeotec is that the action-button inside the sensor is faulty which is causing the device to continually factory reset. So while it does power up and allow me to joining it to the hub, it just drops drops from the hub when it factory-resets itself. They have requested that I return it under warranty.