I’ve been having issues with my GE Switch Model 12722. When trying to open details in the app, I get an error “Can’t Connect to Device. Check device and try again”.
What I’ve found is that it keeps changing its device type in IDE. When I experience this issue and log into IDE, it shows as “Z-Wave Device”. If I change it to “Z-Wave Switch” I no longer receive the error and can open the device details.
My problem is that it keeps changing itself back to “Z-Wave Device”. Is there a way to keep it from changing it’s device type?
Thanks for your help. I’m going to try and remove it and then re-add it before contacting them. Maybe it was just a weird pairing issue. It looks like some of the information might not have been written correctly (for lack of a better term). I looked at my GE dimmers and it populates more information.
My other GE stuff shows mfr, prod, model, etc. This one does not.