so I have had this happen 5 times now. Support has not been helpful. I think mainly I want to see if others may have seen this. This has happened to my GE Outdoor Switches, as well as a leviton switch (twice). It has always been zwave. Anyway, out of the blue I am no longer able to control the device. It reports back if I manually change it, but I cannot change it from ST. the first 3 times it happened about the same time as a known backend update on ST. And the last 2 have been in the last 3 weeks, when I think they are doing stuff in the back end. The fix is do general exclusion and then re add them, but that is a pain because I have to redo all the routines and webcore programming again. Also on the last 2 I can say f9or sure right before they went into this odd mode, the events show the device reported a Lux of {some number}. But switches donât have lux. I currently have 2 devices in this state, and I am dreading the process and am putting it off.
Anyone else seen this? Maybe have a fix which is not remove and readd?
Can you check in the IDE and see what device handler theyâre using? If theyâre reporting a measurement which they donât have, maybe they somehow got flipped to a device type which lacks the switch capability.
Iâve seen it on a number of my GE ZWave devices⊠(4-5?)
All were the (12xxx) non-plus variety, various device types (dimmers, switches, fan control). Some had custom DTHs some had generic. Same time frame, Support has been no help after seeing custom DTHs on some of the devices. Only way to repair so far has been exclude and re add.
So changing device types didnât help? I was about to suggest switching from âZ-wave Switch Genericâ to âZ-wave Switchâ just to see if that brought back app control.
Nope. That was my first thought. Itâs not the DTH. The only way I was able to bring them back was exclusion. They donât even respond to âreplaceâ correctly because the hub can still âseeâ the device.
Thereâs nothing in the mesh, or zwave itself, that would cause a device that doesnât have a lux meter to report an illuminance measure. That can only be a problem in the abstraction layer.
Feel free to peek at mine too if you need more sample data Kianoosh.
If you look at the logs, the devices that were having issues in my setup most recently were my master bedroom closet light and my office ceiling fan. Both were excluded and readied Saturday before last.
No problem. Sorry that you had this issue. Hopefully going forward, we can provide the tools to our support to spot issues like this and fix it right away. This issue is very rare, but anyways thanks for being patient.
