There is a specific driver for each of the different Aeotec devices. You check out their channel and drivers at the link I posted previously.
Ah, the dreaded all zeros fingerprint. That means that the device did not pair properly with the hub. You can read more about the reasons in this topic FAQ: Manufacturer/Model Shows All Zeroes
My suggestion is to put your hub in exclusion mode either from the ST app or from the AWA and then put your device in pairing mode and verify that the hub says it is deleted. Then I would factory reset the device and try adding it again. If the during the pairing process you are asked for the DSK (Device Specific Key), do not bypass providing it. It should be highlighted with the QR code on the device or a label on the box/manual.
Since the device doesn’t have a proper fingerprint, the app/AWA won’t let you change to the correct driver because the fingerprint doesn’t match what the driver supports.