I am receiving a “Network Error” prompt when attempting to add SmartThings WiFi hubs. I have eliminated internet, device, and the hub as the culprit. It is occurring on any hub I try to use, on any phone, on any network. I’m assuming there’s a server issue on the back end. Wanted to make it known.
I also have encountered (for the 3rd and 4th time) SmartThings WiFi hubs factory resetting themselves when clicked on in the Android app. When I select the hub, a prompt appears asking me to name the network even though they have been setup for months. No matter how I interact with this prompt, the hub then disappears from the IDE and goes offline in the app and enters the red/green setup mode, and I have to rebuild the whole configuration. I am no longer going to use the app to interact with my hubs. It’s not with the risk at this point. I would love to see the Plume app adopt some improvements so I don’t even need to touch the SmartThings app for WiFi related tasks.
Is there even development going on for this model? I have a feeling it’s the ugly step child and gets no attention in the hub family.