Hello, I’m having trouble connecting my dishwasher to the SmartThings app. I follow all of the steps, selecting the network I’d like the dishwasher to use, the dishwasher beeps with the [ ] symbol on its display, then the app gets stuck on the Registering Your Device screen before failing after about 2 minutes with error code 01-001.
Hey there! @Nick_Rodgers, Welcome to the Community! Thank you for providing the Error code that you are receiving when attempting to onboard the Dishwasher to the ST App. I would be happy to troubleshoot your issue.
Can you please provide me with the model code of your dishwasher, the device that you are using the ST App with (Android or IOS), and any troubleshooting steps you’ve already attempted?
Here is some information on locating the model code on your Dishwasher:
Hey there! @Nick_Rodgers, thank you for providing that detailed information on the troubleshooting steps that you have already attempted.
Two suggestions that I noticed that was not mentioned; would be to attempt to clear the storage cache of your ST Application on your Iphones, and to uninstall and reinstall the ST Application to ensure your running the latest versions, and see if you are able to onboard the device or received the error code again.
After reviewing the User manual in regards to the onboarding process, Did you attempt to add the device by QR Code or Serial Number located underneath the QR code?
I was also able to review your model ‘DW60A8060BB’ and it is an international UK model, There are differences between the US and International firmware, which I do not have access to. As your product is a non-US model and support for these models is very limited, please seek a support team for your area if the symptom persists.
You can reach out directly to a support team in your area using the below information:
Hi @Nick_Rodgers did you get your problem fixed? I’m having a similar issue with my dishwasher; getting code 38-004. I have the silver version of what you have - DW60A8060FS. I’d be grateful for help in connecting mine. Thanks.
I wish I had a better answer for you, but it just started working for seemingly no reason. I reinstalled the app, it continued to fail and then it worked the next day.
The only thing I can think of is if I’ve of the customer service staff I spoke to found I was halfway registered and reset it on their end?
Same issue with a Samsung range delivered yesterday. The app can find the range and even prompts me to add the device, but fails with a ‘network or server error 01-001’, telling me to try again later. My network is fine, but this range might be going back to Samsung if it doesn’t work. @SamsungZell, any ideas?
Did anyone get a definitive way to fix this… I am getting the error Error code: 01-001 when I try and register both my washing machine and dryer … and it’s starting to get annoying because then when I try and redo it says it’s registered elsewhere but not showing in my smart things app