Cannot pair Sengled E11-G13W bulbs

zigbee
smartbulb

(Wshirey) #1

I tried pairing two Sengled E11-G13W bulbs with my Smart Things v1 hub following the support article here: https://support.smartthings.com/hc/en-us/articles/115000523063-Sengled-Element-Classic-and-Plus.

I reset the bulbs, got the bulb to flash five times. It appears that the beginning of the pairing process starts as the bulb will flash three more times, but then I never get the confirmation page that pairing was successful and the application never asks to name the bulb. I get this screen almost immediately after the three flashes (the part that says ‘it is taking longer than expected to find devices’ and image below)

I tried this with and without Insecure Join enabled in the Zigbee hub settings.

Thanks for any help!