I received my Pixel 3XL today and everything works great except for the Smartthigns app (both classic and the new app). I can load the app, enter my email, and it redirects me to https://us.account.samsung.com.
When I enter my email address and password I just get a quick loading wheel and it doesn’t redirect me back to the app.
Troubleshooting so far:
I’ve tried changing my password.
I’ve tried to disable chrome and use firefox, samsung browser, and numerous other browsers all with the exact same result.
I have and am able to successfully login via my desktop (graph.api.smarthings), other devices, and my old Pixel.
Yes. I have also tried Last Pass, firefox, dolphin browser, opera, and samsung’s browser. When trying them I disable the chrome browser as you cannot uninstall it.
I have an open ticket. They mentioned possible issues with the current OS. I was just hoping someone had a solution. Currently looks to be an issue with their login service according to their status page which is new. I will keep everyone updated.
It’s not going to be very helpful, but I can confirm that I can log in into the new SmartThings app on my new Pixel 3 XL. However I can not log in into the Classic App.
I’m also unable to load the controller page for my aircons in the new app, but I can control them from the dashboard.
Thanks for the update. I just ordered 3 Pixel 3 yesterday & wasn’t going to be happy if ST wasn’t going to work. That would have definitely been the straw that sent me over the edge.
Well, here it is April 2019, and I can’t login into Smart things on my Pixel 3. Am I just unlucky? I tried to download the Samsung internet browser as recommended, but I get an error message saying it’s not compatible with my Pixel 3. Ugh!