I have the GoControl Isolated Contact FS20Z-1 and it acts flaky. It sometimes gets out of sync with ST. Like it says it is ON when it is really off or vice-versa. Its happened a few times. I have not been able to get any response or support from their technical support. Therefore I want to permanently delete the device and replace it with a MEMOlite.
The challenge I have is that I cannot get it to remove itself. I go through the ST steps to remove it and then I follow the sequence that the GoControl instructions say to do to remove it, but nothing happens. I’ve tried the button sequence dozens of times and in all sorts of variations but nothing happens. ST gives me a force remove option which I try but it does nothing. So I cannot delete the device out of ST. I don’t have any smart apps or rules based around it and don’t get any error messages when trying to delete it.
Can someone please elaborate on how I can delete the device from ST? Is it 100% necessary to get the GoControl device itself to detach itself, or is there a way to tell ST to entirely forget the device and no longer have it show up.
Also - I would really like to try resetting GoControl back by deleteing it and then readding it and see if that helps, but I can’t because of the reasons above. The instruction say this: “To remove a node: Tap the button 3 times, then press and hold (Ex. tap, tap, tap, hold)”. I’ve tried this at least 40-50 times! Nothing happens on the GoControl itself (no change of the LED light) and nothing happens in ST. Can someone perhaps explain step by step how I should go about trying to fix this, especially if you are familiar with this control?
One possible cause for the issue - The instructions say that you cannot bench test the device - that it must be added to the network from its permanent location. I did not see what when first setting it up, and indeed I did bench test it. I wonder if that is the reason for its odd behavior where it gets out of sync an ST says its on when its off or vice versa. Anyway I am trying to delete it and start over, but can’t remove it as explained above. Hopefully someone can help - thanks!