Good morning community,
This is my first post and this is not starting well.
I just received a smartthings HUB v3.
At the begining everything seems to be working well, i was able to pair the hub in the app and add devices.
Then I tried to add a member, and the app was not allowing me to do so as the accounts were not in the same regions.
In fact my samsung account was not in Canada but in another country were i lived in the past.
So after 45 minutes trying to change the country in my account i have decided to delete my account and start from scratch.
I have also decided to factory reset the hub to start clean.
Here is the probleme , I’ve tried many times the reset process as explain by samsung but the hub won’t reset.
I’m removing the cable, insert a pin, put back the cable in. Then the led is blinking yellow for 30 seconds, then when the led is steady yellow i remove the pin. The led blink 2 times blue then stay solid magenta for 30 - 45 seconds then turn steady red for ever.
I have tried many times and waited more than 10 -15 mins ( all night) the led is solid red.
I have opened a ticket with samsung but still waiting a reply.
If anyone as a quick solution, as i can’t wait to start using it.