I was able to setup 3 WV520 with my all my cameras/door bells and thought everything was fine until i attempted to setup my Leviton Zwave switches. I do not have a separate router and the internet connectivity seems to be stable
I cannot enable the Smartthings hub tab on the new app (server or network error occured, try again later) and cannot figure out how to do this on the Classic app as the devices do not have a code to enter. Location is fine on both apps and online via samsung account although my hub is under the device tab and not the hub.
Is it something I am doing wrong? I tried factory reset twice now to no avail
Hey Andrew! Welcome to the forums. It seems like you might be having trouble pairing zwave switches?
Is this happening when you press + add a thing in the ST app?
These are the basic instructions from smartthings, I’m assuming step 1 is where the error is happening?
I can’t even get to the point. When i click Leviton Zwave I get an error saying you need a hub to connect this device.
My issue is I am not able to get the device to act as smartthings hub. In the new app I get an error when I try to enable it when I follow the instructions in the manual. Step 1 tap the wi-fi hub card = server or network error.
When I go to the Classic App I have an error message that the hub is offline/inactive and that there is no hub at my location
I know there was a platform outage a few weeks ago, with similar reports to yours. I don’t think it could’ve lasted 2 weeks!
It could be related to your sign-in email account with the Smartthings App. I’m sure you’re the primary user on the account, but just want to mention it. I would chat with support in the ST app it could be on their end.
Investigating - Some North American and European users may currently be unable to add the SmartThings Hub 2018 model, receiving the error “Hub not found.” We are currently investigating and will provide updates as available.
Jun 11, 15:01 EDT
also, in the new smartthings app i just tried to add a new wifi hub and was working. I chose + , wifi/hub, SThub2018, then it says get started (start), select a location for your WiFi hub,
where is the error happening in those steps?
oh I see step 1 again!
On the menu on the left of the new ST app can u press the arrow next your location to see if any other locations show up?