Hi. I’m having issues connecting to my Smartthings hub. I got a new one 3 weeks ago that never connected. It started showing blue lights that turned off after a while, turned on blue again for few seconds and turned off again repeating the cycle. I contacted support and then sent me a replacement that I got yesterday. Today I tried to connect it but had the same issue.
I have Verizon Fios, the hub is directly connected to the router and I’m using a Nexus 6P phone with Android 6.0. the app goes to the part that is supposed to set up the hub but no matter how long I wait the screen never shows the NEXT option to complete the process. The hub never shows any green lights.
Has anyone else had the same problem? Is this because of some missing configuration in the Verizon router is it just that I received another broken hub?