Just bought a new SmartThings hub but I can’t get it through initial set up. It sits on solid blue LED for a few minutes before changing to solid magenta LED for a few seconds at which point LED goes off completely, followed by the cycle starting again a few seconds later.
I’ve tried connecting it via my router (Netgear R6700) and directly to the ISP provided hub (I have fiber direct to the house, so the hub is directly on the ISP network). FWIW I’ve worked in IT for >20 years and know my way around networking.
When it’s on my router, I can see it on the connected devices screen and it has an IP address.
I’ve tried the reset button and removing the batteries for a few minutes. It just refuses to connect.