Cannot add Ring Floodlight Cam & Ring Floodlight Wired to ST

Devices & Integrations
1

I just installed a few Ring devices:

  • Ring Video Doorbell 2
  • Ring Floodlight Cam
  • Ring Floodlight Wired (with Ring Bridge)

They are all added to one Ring account and I can control them all with my Ring app.

However, when I connect my Ring account with ST, it only displays the Doorbell as a Thing that can be added to ST - none of the other devices are listed under “Device List”. This happens in both the SmartThings Connect app as well as the SmartThings Classic app.

Is there a separate process/setting to bring in the other 2 devices?

Thanks!

2

Double check your model numbers and make sure they match what is on:

If they don’t… they are not supported yet… if they do… contact support.

3

OK - I see that the Ring Floodlight Cam is the only device that is supported. I will reach out to ST support.

Thx!

4

Ring smart lights aren’t supported, so the floodlight wired won’t work. There’s currently an issue with Ring Floodlight cams being added because ring updated to a V2 model that is being flagged as not compatible by SmartThings.

5

Thanks Jimmy for the info on the Ring Spotlight Cam. All Ring cams work except the New Ring Spotlight Cam Pro which I just added. I unlinked Ring from the app several times, all cams but the new one show up, although does show up on the Ring app. Any suggestions? Thank you.