I purchased the ring doorbell pro and it came up in smartthings without a problem. Then I purchased the spotlight cam wired and I can’t get it to show up in the ST app no matter what I try.
That model is not currently supported. There are two versions. The original version was supported, the new version is not yet working. And it doesn’t appear to be obvious from the box which version you get, but I’m assuming since you just bought it that you got the newer one.
See the following discussion (The topic title is a clickable link.)
Engineering had been recently working on a fix, so the best thing would be to check with support and see what the current status is.
I checked with ST last week. They said to check with Ring. I don’t know who to talk to.
I had called ring yesterday, but the L1 person was clueless and didn’t know where to escalate to.
Has anyone been able to get there ring cam wired to work with smartthings? I have had my cam installed for months but just got around to trying to integrate it into st with no luck.
Anyone have any further insights on this?
What an absolute joke, feel like I’ve wasted 200 quid and hours of my time to find out there is two versions of the same spot light cam and one isnt supported. Ring is going down in my books rapidly
My Ring flood light seems to now be recognized under the app now.
I just tried again, and it’s not showing up.
I’ve just begun migrating from Wink 2 hub to SmartThings v3 hub. So far everything is working well. However, when I add my Ring cameras, only the two Stick Up cams outdoors show up in SmartThings. My Spotlight Cam Wired doesn’t show up, even though SmartThings has that available as a selection when adding devices. My goodness, even Wink saw the Ring Spotlight cam and I could trigger lights based on motion that the cam detected. Not happy.