I want to add my own images to the Art Mode function of the FrameTV. I downloaded the SmartThings App and connected my device with no issues. However, when I select the FrameTV device from the app (on both iPhone and iPad), I only see the remote function feature. It shows buttons that mirror the remote and I can use the app exactly how I would use my remote. I do NOT see any additionally options that would allow me to add art gallery photos.
I have been on the text support with Samsung for an hour with no luck. (Software up to date, I have uninstalled/reinstalled, etc etc…) Their final suggestion is to reset the whole TV. Any other fixes before I do this? This is inconvenient as I will have to reinstall and login to all streaming services again.
I only want to add photos to my art backgrounds. Is there any other way to get the photos connect to the tv?
I have the exact same problem where latest ST app on my iPhone or iPad doesn’t display a button to add my own photos. All the ST app displays after I select the Frame device is a GUI for the remote control functions (which works fine - which should rule out a network problem). It used to work years ago, but not now…
I see over 2,000 people viewed this post, but not a single reply :(. Samsung support - can you assist?
Samsung isn’t replying because it’s a broken feature. When we bought Frames (I have six), we assumed it would be simple to add our own photos. Not only is it not simple, for many of us it’s not even possible, and there is zero support from Samsung.
. We own a lot of Samsung appliances and TVs (1 Frame).