I can not open device after creating or finding.
close SmartThings app and execute SmartThings app again.
Then It open well.
Once it open, It opens well.
Is there anybody know why?
Hi, @jason1
Does it open well every time you close the app and re-open it after it was successful?
This means the issue is present right after installation, correct?
Is your device using a custom driver or one from SmartThings? We need more details on its metadata, because that has happened to me when I’m using the wrong capability ID in the device profile of an Edge driver.
Therefore, we need access to your account and the name of the device, please
Hi~
Does it open well every time you close the app and re-open it after it was successful?
→ Yes
This means the issue is present right after installation, correct?
→ after creating devices
It looks not a capability issue.
I tested my initial edge device.
It had no such issues but It reproduced now.
and virtual device that uses only simple product capabilities
I reinstall smartthings app several times.
But not fixed.
You granted the SmartThings Support team with access to your account for 1주 on 6월 9일. This will expire on 6월 16일 at 오전 7:08 GMT+9. If this does not sound right, keep your data secure by disabling access under Settings.
I had (I believe) the exact same experience yesterday, adding another (I have lots of them working percectly for a looong time at my two locations) Develco/Frient Zigbee plug, using, as before, Mariano’s Zigbee Switch Power MC driver. Never ever had that problem before.
- Added the device using Search Nearby and it connected immediately
- Renamed the device and moved it to the correct “room”
- Attempted to open it
- Got stuck: App saying “Loading”
- Retried a number of times but no joy, “loading”, “loading”,…
After restarting the app the device became accessible. And now my property is safe from free roaming livestock whenever the plug is charging my electric fence 
I tried many things
- clear cache and data of smarthings.
- Factory Reset the test phone.
…
No changes. - I made another samsung account, Now It solved.
… - I had some mistakes when I change my account.
Finally My samsung account’s data are erased.
Have you added other devices recently to see if it happens each time? We would need you to reinstall the device to get the proper information but if it’s not an option, there’s no problem
Hi, @jason1
So, creating a new account and installing the device solved the issue?
What do you mean? Did you try to change the email of your account?
This was the only device added recently.
I cannot reinstall it since it is in a remote location that I just left.
Edit: This may have to do with the beta-app I’m using? In general and probably not related, the back-function from any device card does not work. An app restart needs to be done to access another device.
You did the right thing by posting this in the other thread. Thank you for reminding me you’re using the Beta version. In this post, we’ll focus on the Production version.
I made you confused.
–removed-- was my aacount
But as told, It has the ‘can not open issue.’
When I tried to find the solution, my enrionment was cleared.
So I made --removed–
It works well. I set to open for the smartthing developer can check.
Hi, @jason1
I removed the emails form your previous post since we’re in a public forum.
But I’m unsure of what remains to be investigated since you mentioned creating a new account solved the issue. Is it possible for you to use that one instead of the old one?
If I understand correctly, you tried to delete the first account by using the option of “Delete account” in the Samsung portal? → https://v3.account.samsung.com/dashboard/profile/account
If so, we’ve seen that re-creating the account causes a strange behavior and a deeper investigation would be needed to see if it’s actually related.
Can you confirm what’s the remaining issue so I know which information I need to collect, please?