Unable to open a device in the SmartThings app. It just shows “downloading”, and the percentage downloaded. But the percentage can be in the thousands. I’ve seen this one time before but it cleared itself up, this time it is not resolving itself.
I suppose I could uninstall and reinstall the app. But this happened right after the Crowdstrike/ Microsoft outage and assumed it might be related to that? Any ideas anyone?
Thank you
If I had to pick - I would say it is an app issue. I doubt it is related to the Crowdstrike/Mircosoft outage. Anything app related should be on AWS. I could see the Crowdstrike/Mirosoft outage affecting intergrated services though but that is not the case here.
Do report the issue to ST Support. Hopefully other community members might know of a work-around. 
what version of the Android app do you have installed? any iOS devices you could try and test if you can open it?
Thanks JD for the quick reply!! I did enter a help desk ticket with Samsung. Rebooted hub, V2, no change. Uninstalled ST Android app, at first no change as I was unable to open devices, and it still did the downloading thing. But after 10 seconds or so I then was able to open devices without any weird downloading indicator. So I’ll take this as a win! Thanks again for reaching out with advise! Much appreciated.
It was @jkp who responded, not me.
I’m glad you’ve got it working again. 
