Can not add my Connect Home to SmartThings

Devices & Integrations
1

Hi there.

I have a Connect Home Pro which I purchased in Canada a few years ago. Rencelty, i tried to connect it via the SmartThings app, but it returned me with the error code 36-302 or sometimes 36-201 and refused to connect to WiFi. I have tried to factory reset the model or unplug it, but it did not help.

I searched online, and it looks like it’s a problem where the device’s software is too old and cannot be connected to the SmartThings server.

WWouldservice centrebe able to update it’s software mannually?

App version: 1.8.52.23

Device model: ET-WV530

Error code: 36-302

Any help would be appreciated.

Cheers,

Ivan

2

That model is no longer supported.

3

Does that mean there is no way to add it back? I do not mind if the performance is not the best, but I would just like to have the option to connect my Wi-Fi router to my SmartThings.

4

The hub would not work. The firmware would be extremely out-of-date.