Bug! Cannot blank out field: SmartTiles Video tile and others, SMS. Android v2.0.5

[Lind_Lau_el_Loren (Lind Lau)]

Maybe im missing something, but how to delete tile? eg. try to add video feed, updating is working but when i try to clean fields it looks like its ignoring it. Simply can not save empty video tile, so cant get rid of once created one.

[qfwfq]

I am having the same problem with the phone number for SMS (in Dahsboard menu). I can’t seem to find a way to remove it.

[Lind_Lau_el_Loren (Lind Lau)]

yea just noticed, cant have empty field at all anywhere, kinda weird noone have problem with that

[mattjfrank (Matt)]

@Lind_Lau_el_Loren

Maybe im missing something, but how to delete tile? eg. try to add video feed, updating is working but when i try to clean fields it looks like its ignoring it. Simply can not save empty video tile, so cant get rid of once created one.

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You may want to email smarttiles support address for this. It appears to be a bug.

@tgauchat

[mattjfrank (Matt)]

@qfwfq

I am having the same problem with the phone number for SMS (in Dahsboard menu). I can’t seem to find a way to remove it.

If this is a SmartThings app email Smart Thing support

[tgauchat (ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)]

@Lind_Lau_el_Loren

Maybe im missing something, but how to delete tile? eg. try to add video feed, updating is working but when i try to clean fields it looks like its ignoring it. Simply can not save empty video tile, so cant get rid of once created one.

Hi Lind,

This is a known issue, though we’re still researching. Could you all let me know what SmartThings mobile platform (Android, iOS) and make sure you are on the latest SmartThings mobile app?

SmartTiles: Video Camera Compatibility

@MongoRanger, @DjAnu, etc.: Thanks all for confirming this problem and the optional work-arounds. @625alex and I just agreed that not being able to clear out a Video Stream is a high priority issue. That means fix is targeted for the 5.6.x release (“a few weeks”); or sooner as a hot-fix (5.5.x). Release timing depends whether or not we run into complications or higher priority issues / bugs. There’s a few things on the radar to be investigated. Lada, lada, lada.

[qfwfq]

Android for me. And yes, I have the latest.

[Lind_Lau_el_Loren (Lind Lau)]

latest android, marshmallow on nexus 7

[625alex (Alex, ActionTiles Control Panel)]

It appears there’s a bug in SmartThings mobile app that prevents deletion of text inputs. We will consider workarounds and will post a solutions asap.

[tgauchat (ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)]

Continuing the discussion from SmartTiles: Video Camera Compatibility:

@tgauchat

I can confirm what mongo stated about not being able to clear the values.

@tgauchat

@625alex and I just agreed that not being able to clear out a Video Stream is a high priority issue.

@MongoRanger, @DjAnu, @raggedrebel92, @Paulo, @RoadRunner, @Lind_Lau_el_Loren, @qfwfq, etc.

This appears to be a bug in SmartThings Android v2.0.5. It works fine in Android v2.0.3 and in iOS v2.0.4. This affects text and phone number fields in any (?) SmartApp. Not a SmartTiles specific problem.

@slagle: I have opened Support Ticket #157504; since it is a development problem, tagging you for possible assistance. Thanks!

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In Android 2.0.5, after setting and saving an optional input field, when the user returns to alter their configuration, if they completely blank out the field and save (“done”), the field returns to the previously saved value: i.e., it is not possible to completely blank out a field.

Observed with both a “text” and “phone” field, but others not tested.

This bug is does not occur on Android 2.0.3, nor Apple iOS 2.0.4.

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Cross reference:

SHM custom monitoring rule & Unable to clear SMS field

I have opened Support Ticket Ticket #157504; on behalf of SmartTiles, but encourage everyone to do the same. SmartThings resolutions are partially prioritized by number of people reporting the issue. @slagle: You can merge this Topic with the other (or vice versa) at your discretion. Thank-you.

[shawneric (Eric Wright)]

I am having the same issue.

[tbadalaty (Troy Badalaty)]

Me to android 5.1.1 sgs6e device. New smartiles. Video and phone # can be edited but not deleted

[tgauchat (ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)]

Hi Troy…

This is a SmartThings bug, not an SmartTiles one.
Please escalate to Support@SmartThings.com and ask them to refer to Ticket #157504.