I had my Bose SoundTouch 300 working with Smartthings in the last 18 months and no issues but in last two weeks, the Bose was unavailable in Smartthings all of sudden. I had to remove the Bose and I was trying to connect it again. The Smartthings was not finding the Bose SoundTouch speakers at all.
I thought it could be Bose firmware issues and my firmware was updated from 21.0.13 to 22.0.3. This is the latest version.
I have to work with Bose technical support and the following actions was performed.
- Bose factory reset
- Manual firmware update
- Network reset
- Made the Bose IP as static IP in Google WiFi router.
- Connected Bose through Ethernet cable
- Router, Modem, Smartthings, Bose restarted multiple time.
Finally Bose technical support asked me to work with Smartthings to see if they can figure this out.
I’m reaching out to the community to see if I can find the solution for this problem.