Aqara smart plug unresponsive

Devices & Integrations
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1

Hi all, yesterday just noticed my Aqara smart plug became non responsive, and stop reporting to the hub.

Tired to reset the plug and add to the hub again, restarting the hub, still won’t fix it.

When trying to turn on/off the plug, it now keeps spinning and then gives a network error:

Screenshot_20260210_150054
Screenshot_20260210_1500541260×2800 144 KB

Has anybody experienced this before? Is the plug dead as it went through a few days around -8 in the garage when freezing period hit the area. The physical on off button still turns on and off the plug though

2

Hi, @pauly
To check if the device isn’t responding correctly, I suggest you open the driver logs during the discovery process, since the capabilities being empty indicates the device isn’t reporting the current status.

The Network error means the device isn’t responding with the status change for the capability.

To do so:

  1. You need to set up the ST CLI and run the command below:
smartthings edge:drivers:logcat
  1. The CLI will prompt you to select from which hub and driver you want to listen to events
  2. Then, send commands to the devices so they get registered there and you can share them here, just make sure you wrap them using the symbols ``` before and after the block of logs.

If we see that the commands are being sent to the device but no messages from it are received, it can be due to the following:

  1. The device doesn’t have a good communication path to the Hub
  2. The device is misconfigured (this can be discarded if you get the driver logs from the joining process of the device)
  3. The device is faulty, thus it isn’t responding correctly to the messages from the Hub.
1 Like
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Thanks, it may take some time for me to set up the CLI.

I suspect it’s dead since it was working fine for about a year before until yesterday