App not loading

[jkp]

EU degraded app performance - Mar 23-27, 2018

The cause of the issues in EU has to do with the rollout of the new SmartThings application and the consolidation of Samsung’s IoT services into the SmartThings platform. Specifically what happened was this - we are performing a slow rollout of the application to all existing users (not just ST users but to users in the rest of the Samsung ecosystem). As more products/users are using this app - so did the load we generate on our Authentication provider, Samsung Account. While SA was able to scale fine in North America and Asia, there were difficulties in the EU region. When we began to notice a slowdown we stopped the rollout completely though at that point new users were still beginning to use the new app and the load continued to slowly increase. This eventually caused latency issues, wh…