Thanks for the info! I’m responsible for changes in Harmony but haven’t been involved with any of the voice integrations.
As far as I can tell the changes made to harmony allowed the command to go through but not sure why Alexa still not receiving the response ok from Smartthings. I will try to find out who works in voice integrations.
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Add me to the list. Action happens. But Alexas loud mouth says hmmm, i am having trouble reaching smart things. No luck with alexa discovery. Fyi, telling users to remove activities and then re add them due to software bug is not an acceptable solution to the problem. Not to mention users are reporting this did not solve the problem… only way this would be an acceptable solution to me is if i could back up my config and program with files i can upload back into the system.
I forgot is this week 3 or week 4? Been so long i cant remember. Not acceptable.
We the users need the ability to block updates, since they released prematurely and take way to long to fix…
Samsung should not have the power to bring my system to its knees!!!
Agreed with completely, ST is getting to be too much work to repair. I am not going to remove all the harmony activities again,I have 3 harmony hubs running, it was enough to get them working only to have ST break it again this go around.
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Same here. Triggering now, enable worked in Alexa, but still the same trouble reaching SmartThings message. Did we ever get to the bottom of what caused this in the first place? How did it clear QA?
Same for me as well. Been monitoring the thread as I have been having the same issues as everyone here.
So ST you can see this is a bigger issue! I have done what you suggested several times deleted all the AP s and re installed then on both Harmony Alexa and ST still the same iddue! Come on fix it! You guys broke it!
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@juano2310, Alexa is still not receiving an “OK” response from SmartThings because SmartThings is not sending an “OK” response. It’s sending a failure response. This can clearly be seen by any user by viewing SmartThings Live Logging at https://graph.api.smartthings.com.
SmartThings clearly informs Alexa that the device is offline, then immediately turns around and completes the request. This issue is still with SmartThings and not with Alexa.
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The offline mode is being reported by Harmony. It’s disappointing that they do and is causing this issue with Alexa.
For the sake of users I will remove the device health integration from activities all together since Harmony’s inconsistency is causing more pain that gain and clearly not offline.
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So Juan,
When is this problem going to be fixed? On Friday i just got done working a 70 hour work week that included driving 5 hours from Canada. Working all week debugging problems in a hot automotive assembly plant on mezzanine, wearing a clean suit and hard hat in a non climate control enviroment. Talk about sweating it up on 10+ hour day…
Last thing i want to do is trouble shoot your problems and figure out what is wrong with your system that you broke…
I am not sure what week we are on but the problem still is not resolved. Smart things does perform the action. Alexa, Turn on Tv. But Alexa says “sorry Tv is not respounding, please check its network connection and power supply”.
- When is the problem going to be fixed?
- Why are you not reverting back to the previous software update before you broke it. So the customers can use your product the way it use to? Until you resolve the problem on your end and you can release a real update that DOES FIX THE PROBLEM on the first try?
- Why are you holding us hostage to your poor attempt to resolve the issue? We are not your test monkeys!!!
- In my mind this calls into question your troubleshooting, development, quality control methods and process. What quality control ISO procedures are you following? This is not rocket science!!
- Sounds to me like you don’t have much in terms of resources and management to resolve this issue. Maybe your B team programmers and debuggers. I think its time to put your A team on this issue, and get it completely resolved on the next patch release this tuesday. Your customers now deserve the full attention of your entire development team to make this tuesday date to have this resolved or sooner. Get your entire team working on this in 2 shifts 24 hours a day if need be. I am fed up as a cuatomer.
What week are we on here, i think we are going on week 4 or 5. This is not acceptable.
Juan, get this resolved allready!!!
We also updated our Alexa Skill, so that even if the device is offline (correctly or incorrectly), the command will still be sent down. So if you think the device/activity is not offline, using Alexa should still work, but the experience will be choppy (Alexa will complain device is offline).
Workmonk,
- Explain why alexa use will be choppy?
- Explain why alexa will complain device is disconnected?
- Explain why you can not revert back to previous version of firmware, when alexa did none of thease? And role out updates when you have a true software fix? Every software programmer i know has back ups and can always role back!!!
- Explain why we are on the 5th week and there is still not a true solution to all the problems outlined above?
- Explain to us customers how expierce will be choppy, and why this should be acceptable to your customer base after 5 weeks?
- Explain why you cant properly test and validate your software/firmware upgrades without causing harm to our current platform?
- Explain why the customer can not block your faulty software updates?
I would appreciate answers to all of my questions outlined above. As a customer, i certainley deserve answers. To date none of my questions asked in this forum or email have been answered. The only answer is Hey we got it fixed. Until i the customer test and tell you that you do not have it fixed, which tells me you have not properly tested and debugged the problem. Sounds pretty rookie/mickey mouse if you ask me.
I want answers, and i want them Now!!
Or lets put this another way. You are part of samsung correct me if i am wrong?
If this kind of problem was happening with samsung galaxy phone line, would 5 weeks to resolve the problem be acceptable to your customer base? How many customers do you think samsung would loose in the galaxy platform if this was the case?
I think its time to bring in the big guns… i think its time to find out how to get in touch with samsungs upper management cs. Let them know they have a problem on there hands and after 5 weeks it is still not resolved. This is rediculous. My problems are not getting fully resolved, my questions are not beeing properly answered. I will report out contacts to turn the heat up on this issue, and others… I encourage users to contact samsung upper management and get this properly resolved.
Lets turn up the heat, and get this nipped in the butt already!
When the existing integration with Samsung TVs broke, it remained broken for about five months until the new version of the app was available.
If they don’t prioritize their own topline television customers, I doubt if you’re going to get the top brass very interested in a third-party integration, but you can try.
As Juan explained, we recently integrated device health into the harmony integration. We now rely on the health params given by logitech to mark the status of the logitech device/activity online/offline. If that api incorrectly marks the device offline, we will mark the device offline too. But with the changes to alexa, when you issue the command, we will still call the logitech hamony apis, just that based on the health status set on the ST side, Alexa will automatically issue the ‘device may be disconnected’ response.
I’ve removed the device health integration completely for now (prod release tomorrow).
Our Logitech Harmony integration was never certified (WWST) because of this unstable behavior in the past. The recent changes were in an effort to get that certification completed for this device.
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So what is going to fix it ? I am still having the same issue as stated prior and i did all the deleting and readding of all the Harmony actions same problem, come on guys the really is getting stupid. All these explanations and you still have no clue how to fix it.
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The release for the temporary fix is tomorrow.
The ‘fix’ will disable device health for Logitech Harmony, which means no more complaints from Alexa.
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Sounds like classic case of the who done it salute. Pointing at everyone but yourself. Classic case of silo ecosystem. Sounds like the perfect ecosystem. Everyone can point at everyone else and take 0 responsibility.
So how do I block your software updates after tomorrow’s patch is passed on. I don’t need additional functionality.
If it’s for security purposes. Maybe security should be isolated from standard/normal functionality. So that it doesn’t have the power to render users systems useless???
Do you know 100% the " FIX " will work this time?
Have you properly tested and verified this time? I will be surprised if it works. My expectations are low at this point…
STOP BREAKING MY SYSTEM!!!
YOUR SYSTEM HAS BECOME UNSTABLE. SEEMS LIKE A BAD CHOICE FOR A PRODUCT NAME.
I’m still getting the same messages. Anybody else?
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Yup same message.
Not fixed. Same old song and dance…