Amazon Echo no longer controls Devices

General Discussion
1

My Echo was having trouble joining my wifi network today, so I reset it. After the reset it joined fine and I setup the device again. But now I can’t get it to control any devices in my SmartThings list. It says its controlling it and gives me the “OK” after I give it a command. But nothing happens. I’ve removed both the app from ST and from the Alexa app a few times now, both install just fine and when I discover devices it finds all of my devices. But it still won’t control any of them. Anyone had this happen before?

Thanks

Matt

2

Known issue going on right now with ST.

3

Thanks, glad its not something I did.

4

My echo is not working either

5

My routines are not working at all…they were working fine about 24 hours ago…I wish they would send out global emails if they’re having an issue.

1 Like
6

The official notice of issues is the web page: http://Status.SmartThings.com

There is a “subscribe” button at the Top of the page, plus it is also RSS compatible for use with your favorite RSS reader … and Google Now, for example, picks up update emails and highlights them for display on Android Wear, etc…

If this page does not reflect your issue, then I recommend raising your concern to: Support@SmartThings.com

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7

received a message

Hi there,

Thanks for writing in! I apologize for the recent issues you’ve noticed when trying to use the Amazon Echo with SmartThings.

This is a recent issue we’re aware of and currently working hard to get resolved as quickly as we can. I’ve tagged your ticket so we can follow up with you once we’ve gotten things fixed. Sorry for the trouble!

I appreciate your patience, and if you have any other questions or concerns in the meantime, please let us know.

Best regards,

Mathew

1 Like
8

Thanks for the note… I haven’t had any trouble with my Echo today – I wonder if it is limited in scope to Hub V2 or certain types of devices. Both ZigBee and Z-Wave are working. I guess I shouldn’t jinx it.