All zigbee devices are not responding (23 august 2023)

General Discussion
1

Today all of my zigbee devices are not responding to commands. I’ve tried rebooting the hub, and doing a power pull and rebooting it, still nothing. Is anyone else having this issue?

2

zigbee channel interference perhaps?

or try powering the hub off for about 20 minutes

which model hub do you have?

3

Mine have started disconnecting and reconnecting all the time. If they are connected, they are slow.
Some don’t connect at all.

4

The ST status page doesn’t list any Zigbee-related incidents, but it might have something to do with the ongoing firmware update.

5

20 mins didn’t work. It’s a V2 hub.

6

Hi @Jake_Mohl please can enable the support access to investigate

Also please select one device, send a command, and share the next

  • the name of the device
  • the time/date when you sent the command and your time zone
    with that information, I can check the logs to understand what is happening :saluting_face:

enable support access:

  1. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM.
  2. Enable support access to your account:
  1. Go to the SmartThings Web (my.smartthings.com)
  2. Log in to your Samsung Account
  3. Select Menu (⋮) and choose Settings
  4. Toggle on Account Data Access
  5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
1 Like
7

Master bedroom fan

10:54pm EST

8

@AlejandroPadilla I tried the same device again at 7:34am EST.

9

@AlejandroPadilla I also have Zigbee devices going offline, not sure if it is related?

Same email
Support enabled
PST
I did a resetEnergMeter command in the SmartThings Advanced Web App, I have to do this everyday to bring them back on line.
Outlet Workbench Light 05:22
Switch Attic Lights 05:23
Outlet Closet Network 05:24
All Devices with FP1 in the name will not come back online.

1 Like
10

Sorry for going off topic, but I just wanted to say thank you for mentioning this device control function. I had no idea that my devices were controllable through the advanced web interface. The ST app for Windows only lets me change my air purifier’s on/off state, but the ST web interface has all of its controls. Very cool! :nerd_face:

11

Hi @NickA I checked the following devices are online

so maybe they are in sleep mode, if a device doesn’t receive activity at some time the device goes to sleep mode, for example I have a sonoff motion sensor, and normally it goes offline to save battery after some time but it comes back online when it detects motion.

about the devices with FP1 I will need more information about it, I will send a direct message.

12

@NickA has any of yours started to come back online?

13

No If I want them back online and working I have to flip the circuit breaker or remove them and add back, and of course the circuit breaker has all my network devices on it and all three switches are a pain to access so I typically just add them back once after there has been a hub firmware update and keep my fingers crossed that they won’t drop off line

14

Zigbee network uses encrypted communication, if the network key is not configured correctly, it may cause communication failure. Make sure the key is set correctly.

15

My logs are showing activity but none of the devices are responding. I tried removing a device and add it back in but my hub will not find the zigbee device. However my SmartThings station finds it right away.

16

I started having some issues with a few Zigbee devices over the last couple of weeks. It may or may not be related. Not all, just a couple of specific ones that aren’t behaving like other identical devices using identical drivers.