All things disappeared from the IOS App


(fabrizio) #1

Hi

I have not been using the app for a while…(I use smart tiles).
Today I have decided to install the nest manager and now all my things have disappeared from the app. How is it possibile? Smart tiles is doing ok.

Thanks
Fab


(fabrizio) #2



(Tim Slagle) #3

Hi @sballoz,

I would recommend reaching out to support.

support@smartthings.com


(Brainiac744) #4

Do you have any custom device type handlers? Seems like a broken one was the issue people were having in this thread - Why are no things showing under "Things"


(fabrizio) #5

Thanks for the hint!
I have a few of them but how can I detect which is the one that is causing the issue?


(Brainiac744) #6

I think you’ll just have to try deleting them one by one. I don’t know a better way anyway, perhaps somebody else has a better idea.


(Peter Richardson) #7

As the problem started after you installed the Nest manager, I’d suggest starting there and remove that handler first.


(fabrizio) #8

I’ve tried deleting most of the device handlers but still got no things.
I only have nest and wemo as device handlers.


(Scott) #9

Make sure that you are in the right Location if you have multiple Locations.


#10

I had this problem at the same time that I was getting “access denied” errors in the IDE. It turned out to be database corruption on my account. I had reported it to support and they were eventually able to fix it without me changing anything.


(fabrizio) #11

Now my things appear on a samsung tablet but not on IOS.
Plus I have 2 question marks close to my old nest things (I now use Nest Manager but still in place the old things
waiting for support to solve this