All my Zigbee devices dropped 4 Days ago

General Discussion
1

Hi, i just wanted to check if anybody has observed the same?
I was wondering why some of my Zigbee devices dropped and showed inactive… and then i realized i lost “ALL” of them 4days ago. Was there an update to the HUB FW or anything?

2

Can’t say i’ve heard of that. Reach out to support and have them troubleshoot.

3

Also check you hub in IDE to see if these are ok

zigbeeFirmware: 2.1.10
zigbeePowerLevel: -6
zigbeeRadioDetected: true
zigbeeRadioEnabled: true
zigbeeRadioFunctional: true
zigbeeUnsecureRejoin: true

1 Like
4

There was a recent zigbee problem, a hot fix went out today. I don’t know if that’s what’s affecting you, it only affected some people.

5

Definitely contact support… I recommend using chat during business hours for real-time troubleshooting.

They were able to help me with my issues with ST motion sensors… while working through things in email, my system got to a point where zigbee was communicating with existing devices (except the motion sensors), but I couldn’t add new zigbee devices. A chat session with support resolved the issue… though it involved deleting all my zigbee devices and reforming the mesh.

1 Like
6

Thanks. I contacted support via email (chat is not available for uk users).
Lets see what they can tell me.

7

All of chat for Samsung UK was turned off due to high volumes - things should stabilize in the next week or so. In the meantime, the email team at support@smartthings.co.uk is so incredibly awesome, emailing them feels almost as fast as chat.