I logged a call with support as over a 12 hour period all my ZigBee devices in ST stopped responding. I have removed a couple and tried to repair however the HUB doesn’t pick them up. My hue hub is running fine with my ZigBee bulbs via the Hue hub although im sure its a but slower i guess due to the mesh being reconfigured from my understanding.
The only issue i had at this time was my internet connection had stopped for a number of hours before the event.
The Hub is not next to to my wifi router but is next to Hue Hub and Arlo 2 Hub
The email i have from support is below , however has anyone had anything like this? I’m be temped to just reset the hub but i know im going to have to set everything back up again. All my Zwave devices are working fine.
On v2 Hub tried both Apps , currently migrated from my understanding as I’m using the Samsung account.
firmware version 000.024.00020
Email from UK ST Support
I’ve checked in the logs and can see no Zigbee devices being picked up. It sounds like they were all in pairing mode too. I can only apologise, but it appears that the Zigbee radio on your Hub has stopped working. Unfortunately, there’s nothing more I can do as the warranty on all SmartThings products is 12 months from the date of purchase. I’m so sorry for any inconvenience. Do let me know if there’s anything else I might be able to assist you with?