alexa is getting confused
I don’t have the harmony skill has im in the UK and we never get the good stuff so I use smartthings to control my harmony activities. But alexa is seeing them as harmony activities
alexa is getting confused
If you want to “forget” things in Alexa like you could previously, go to: alexa.amazon.com and manage your devices outside of the app.
If you are accessing alexa.amazon.com via your mobile phone using Chrome Browser for example, it will try to redirect you to the app or to download the app. However, in your Browser if go-to to the Setting page, you can select Request Desktop Site and it will allow you to login and display the app as though you were logged in just like on a desktop/laptop. Within there, you have the ability to forget the devices.
this will not fix the issue, I just received an email from Support they claim they know its an issue and are working to resolve it. We will see how long that takes they still have not resolved the presence issue totally.
I ended up forgetting all of my groups and devices…When I went back to Discover New Devices, she would not find any. This is when I had the Select All Option checked in the Alexa App in SmartThings. I ended up having to select groups of no more than 20 in order for her to start recognizing new devices. However, she stopped at around 140 and will not include any more. Even after I started removing others, she will not find anymore devices.
I’m having Similar Issues. I asked Alexa to turn on the TV and she responds with the wonderful “Hmmm. I’m having trouble reaching SmartThings.” Even though the TV does in fact turn on… She has no problem with any of the other ST devices just those linked to harmony. Also, I noticed that Alexa is grouping all of the Harmony Switches in SmartThings as “Activities” even though they are “On/Off” Switches in the SmarThings App.
No real value add from me here just sharing a similar issue.
I couldn’t even get her to discover all of my devices for days. Now all of them are back but the Harmony (Scenes) are not acting right for me either.
Turns on with the hmmm message. Will not turn off.
I have 3 Harmony Hubs and one of them I just do the native integration with and that one works. Still, even the native activities are seen as scenes but at least they turn on and off correctly…
Just wanted to mention that in addition to the two different Alexa/smart things bugs that have popped up recently, the one where echo says she can’t reach SmartThings and the one where SmartThings devices don’t show up correctly in Alexa routines, Logitech has also very recently deprecated the red skill and somewhat modified the blue skill.
This means that the native Alexa/Harmony integration now works a little differently than it used to. That part isn’t a bug, it’s a change, but it can be confusing and logitech doesn’t seem to put out any news bulletins or email blast about it. They just changed it and changed their own support page about the integration.
Since I had both the red skill and the blue skill enabled and have been using both, this really drove me crazy until I figured out what was going on, and that took talking to both Amazon and logitech support.
Anyway, just wanted to mention it in case anyone else was running into the same thing in the middle of trying to track down the bugs.
See the following thread for discussion on that specific change,
I was having the same issue, but not it changed from having trouble reaching smart things and working to now “TV doesn’t support that”
Even though from the Alexa app, the TV “scene” still functions, as well from the smart things app as well.
So my fix was too add the Harmony skill to alexa (do an update on harmony itself as well), and disable the smarthings skills for harmony in the aleax app and now everything is working.
So I left my setup and waited for Smartthings and Amazon to resolve. For me it looks like they have resolved the issue. I can now use my harmony remote activities without Alexa complaining about not been able to connect to Smartthings. Thank you Smartthings and Amazon for sorting it out.
Oh if I could only get back the hours I spent on this…
Should have followed your lead after the first 10 minutes of going crazy! Never realized how much our house has gotten use to using Alexa to turn on entertainment devices. Yeesh
I was having this problem over the last couple of days and hoped it would be sorted by Alexa or SmartThings. Since it wasn’t, I went through the process of deleting and rediscovering 30+ scenes in the app one by one (as suggested) and that didn’t work. I then disabled/enabled all related skills. Still didn’t work.
Started from scratch
(1) delete all scenes, devices, and groups,
(2) disable/enable the Harmony and SmartThings skills (reducing the number of Harmony items linked)
(3) discover the scenes
It was a lot of work so I’m posting hoping there could be a way to resolve this faster in the future.
I am as well having the same issue since Samsung had an update last weekend.
I lost all communication between the ST HUB and Alexa. I also have tried just about everything. In addition, I sent in a “ticket” to Samsung support…
Still have NOT heard back!
As a last resort, I am wondering if maybe (like a PC) if there is a way, to roll the firmware back to the previous version? Currently, Firmware Version 000.022.00013
There was a new problem introduced in July 2018 which is a little different than the one that this thread ( which is eight months old) is about.
You can see more about the current issue in the following thread (this is a clickable link)
Unfortunately, there is no way to roll back firmware updates.
Since this thread is discussing a problem from several months ago, I suggest instead you look at the thread on the current problem
I thought it was resolved. It is not.
i’m still having the same problem, where Alexa isn’t discovering ST new added things
i’ve added Aeon Lab z wave switch, and tried to discover it via alexa but no luck, i opened tickets to Alexa support as well as Smartthings. followed many old posts with people facing same issue, but couldn’t find posts that showed that this issue was resolved.
in addition to my previous post, will is this case affect the Leak Gopher zwave smart valve as well? or this type of things aren’t discovered by default?
finally, got it to work, only by removing and adding skills on both ST and Alexa. took several times, but once it all reset it worked