Continuing the discussion from A Message from Alex on Platform Improvements and Our Plan Forward:
@alex Once and for all, you need to answer the question of when and if you are going to support hub replacement/migration. In this thread where you apologized, several people asked about hub migration, and you and your team completely ignored them.
I have a v2 hub sitting unopened because I assumed ST would be true to their word and release a migration tool. I’m not alone in this. Even if you had no V1 customers waiting on your promised tool, you’re eventually going to have v2 hubs go bad - are you going to make users who get replacements for defective hubs also have to recreate their setup?!?!
In terms of priorities, only one thing should come above reliability, and that is simply keeping your word. It’s time for an answer! Will ST provide a migration tool, and when?