Aeotec smart hub v3 dont work in singapore or its a brick?

Devices & Integrations
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1

I have tried to connect Samsung s23 ultra, iPhone 13 with smart things app to set up hub with router. (tp link AX3000 4-Stream Wi-Fi 6 Router) tried multiple times, failed. Both via WIFI or direct ethernet to router.

I tried to change ipv4 class from c to b, still no difference. Ip address for 2.4 ghz changed a few times as well. I even set port forwarding for ports 11111,9443,443,39500,37 also no successful connection.
is aeotec faulty or cannot be used in Singapore?

Keep getting 33-504, 503,501, 500 errors 33-303 errors… can see the hub when direct connect to router but can never complete smarthings registration/connection.

hub in question is aeotec smart hub v3…

2

not sure what network issue you are facing, but for sure it can be use in Singapore

3

im stuck in the “your hub is connecting to the internet.” waited more than 10 mins the device still fails to connect.

4

try a soft factory reset by following these directions:

  • Disconnect the power cable from the Hub
  • Using a pin or a small tool, hold down the reset button on the back of the Hub
  • While continuing to hold down the reset button, replace the power cable
  • When the LED on the front starts flashing yellow, release the button

soft reset wipes out the network settings of the hub.

1 Like
5

been doing that all night… does not work either…

6

Did you get this resolved? My guess is something was wrong with the SmartThings servers - I am wondering if it is now fixed?

7

Yes. Seems like it server issue. I swapped to smart home hub via smartthings from the retailer. No issues. Hope aeotec won’t be region locked in sg

8

I’m using it in Singapore. Aeotec v3. No issue.

9

for sure its not locked, where did you get your aeotec from?

10

Samsung smart lock in imm. They also find it strange. I change to the purple sg version.