New hub - downloading updates... stuck?

Hi everyone, I’ve just received my v3 Hub (Aeotec) from Amazon UK.

I’m going through the setup process on the app and it’s reached “Downloading updates…”

However it’s been “stuck” at 13% for nearly 30mins now (apparently should take less than 10mins). The light is blinking alternate red/green.

Is this normal and I just need to wait, or will I need to force it to stop and try from the beginning again?


EDIT - just after I posted, the light started blinking blue, meaning the firmware is being installed. But the whole process has been going 90mins… That can’t be normal?

might have had something to do with the internet connection and/or the fork it was getting the update from.

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