New hub - downloading updates... stuck?

Devices & Integrations
1

Hi everyone, I’ve just received my v3 Hub (Aeotec) from Amazon UK.

I’m going through the setup process on the app and it’s reached “Downloading updates…”

However it’s been “stuck” at 13% for nearly 30mins now (apparently should take less than 10mins). The light is blinking alternate red/green.

Is this normal and I just need to wait, or will I need to force it to stop and try from the beginning again?

Thanks!

EDIT - just after I posted, the light started blinking blue, meaning the firmware is being installed. But the whole process has been going 90mins… That can’t be normal?

1 Like
2

might have had something to do with the internet connection and/or the fork it was getting the update from.

1 Like
3

Ok … I’m seeing the same thing!

Brand new Aeotec v3 Hub. Plugged in via Ethernet. Started the installation process and I’m stuck at 5%. It’s been a LONG time.

What is this process actually doing? I read that it’s using Bluetooth, or my Ethernet, or??

It finally displayed an error that it was taking too long and had a retry button. When I clicked Retry it pulled another 100kb and is hung again?

How can this be so broken after years of being deployed?

5

Ok, on my phone it died again with an “Error code: 33-702” and the unit is now slow blinking blue.

The phone app offers to Exit or Retry.

Thoughts on next steps?

UPDATE: And yes, the router does show it as an Ethernet client with IP assigned.

6

blinking blue indicates there is no ethernet or wifi connection.

try restarting your router first :slight_smile:

7

I have … but if I had no Internet, I would not be posting here. And I’m streaming music, and I did a speed test and have 15Mbps down and 15Mbps up. :slight_smile:

And I got to 5% … and then it stopped.

What to do to restart the process?

9

Ok … I power reset the hub. The light eventually went to blinking yellow … I think.

The app was still at the Exit/Retry screen and I hit retry. This time the update progress moved quickly - but didn’t show the MB downloaded - and went to 99%. It hung there for some time, and then the app reset to the Hub page and it all seems to be working.

What a pain!